Shipping

**Please note, international customers are responsible for any duties, taxes, or tariffs imposed on international deliveries.

Processing Time:

Typically 1-2 weeks, often sooner. This is the time we take to make and fulfill your order.

Shipping Speed:

• Korea Orders: 3-5 business days.
• International Orders: 1-4 weeks.

Please Note: These are just estimates. Occasionally, delays can happen due to factors beyond our control.

Tracking Your Order: Once your order is packed and ready, we'll send you a tracking number via email. It may take about 12 hours for the tracking information to update in the system.

 

Changes in your order?

If you need to change or cancel your order, please contact us within one hour of placing it. We’ll try our best to accommodate your request. However, once your package is with the postal service, modifications may not be possible.

We encourage you to review your order carefully before purchasing to ensure everything is as you desire.

 

Change of Address? 

If you realize that your shipping address is incorrect or changed, please email us as soon as possible. We’ll do our best to update it before your order is shipped. However, if your order has already been dispatched and with the postal service, you’ll need to contact them directly for further assistance.

• Important: Your package will be sent to the exact address you provide. That’s why it’s crucial to double-check your address when placing an order. If a package is returned to us due to an incorrect address you've entered, you will be responsible for the re-shipping cost. Unfortunately, we cannot offer refunds or replacements for items shipped to an incorrect address.

Order Not Received but Marked as Delivered?

In case your package is marked 'Delivered' but you haven't received it, start by checking around your delivery area and confirming the shipping address you provided. Sometimes, packages can be marked as 'delivered' before they actually arrive. If you still can't find your package after 3 days, we recommend contacting Postal office to file a claim.

While we strive to ensure every order reaches its destination, please understand that Couture Collective cannot be held responsible for lost or stolen packages once they leave our facility.

Package is in Transit:

If your package is showing as "in transit" for an extended period, please contact the postal service for the latest status update. They can provide insights into any ongoing delays.

Although Couture Collective is ready to assist where we can, please be aware that we cannot control delays once the package is with the delivery service.